Most of the products available through our online store are kept in stock and will be delivered via our couriers within 3-5 working days. On the rare occasion that your order experiences a delay arriving from our assembly line, manufacturers or suppliers, we will contact you as soon as we become aware of the delay, and advise you of the duration of this delay.
Our free shipping promotion applies only to orders up to 30KG in weight, and valued at over £400 excluding VAT. This offer does not apply to orders identified as oversized by our appointed courier, destinations outside of the United Kingdom, destinations in Northern Ireland, or destinations identified at remote and subject to a surcharge by our courier service.
Packages are shipped via our appointed courier, UPS. Orders placed online will automatically receive a UPS tracking number, orders place via email / telephone will only receive a tracking number upon request.
If the courier provides a tracking number, we will update your order with the tracking information. Please note not all deliveries offer a tracking service.
The rate charged for the shipping of your order is based on the weight of your products and is calculated at the store checkout. Before the final checkout page you will be shown the associated delivery cost, at which point you will be able to decide whether or not to continue to payment.
Our standard delivery rates for online orders are £10.00 for orders up to 2KG, £12.00 for orders weighing between 3KG and 10KG, £15.00 for orders weighing between 11KG and 20KG and £20.00 for orders weighing between 21KG and 30KG. If your total order weights more than 30KG, you will be instructed to call our sales team to place your order – as they will be able to offer a better delivery price, or arrange alternative logistics for larger orders.
A delivery surcharge applies to areas considered an extension of the normal service area. Depending on the ease of accessibility, these locations served are classified as either an extended area or a remote area. A surcharge of GBP 0.38 per kilogram or a minimum of GBP 20.85 per shipment, whichever is the greater, will be payable. If your delivery address is classed as this type of area you will be contacted by a member of our sales team to make the additional payment prior to despatch of the goods purchased.
Terms & Conditions
This delivery policy is in line with our delivery terms conditions, set out in section 5 of our terms & conditions. For your reference, section 5 of our terms and conditions are repeated here.
5.1 At the Company's sole discretion delivery of the Goods shall take place when: (a) the Customer takes possession of the Goods at the Company's address; or (b) the Customer takes possession of the Goods at the Customer's address or other address nominated by the Customer (in the event that the Goods are delivered by the Company or the Company's nominated carrier); or (c) the Customer's nominated carrier takes possession of the Goods in which event the carrier shall be deemed to be the Customer's agent.
5.2 At the Company's sole discretion the costs of delivery are: (a) included in the Price; or (b) in addition to the Price.
5.3 The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. In the event that the Customer is unable to take delivery of the Goods as arranged then the Company shall be entitled to charge a reasonable fee for redelivery.
5.4 Delivery of the Goods to a third party nominated by the Customer is deemed to be delivery to the Customer for the purposes of this agreement.
5.5 The Company may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions in these terms and conditions.
5.6 The failure of the Company to deliver shall not entitle either party to treat this contract as repudiated.
5.7 The Company shall not be liable.