We understand that from time to time you may wish to return a product to us.
We have created this 7-day returns policy to enable you to return products to us in appropriate circumstances.
(2) Returns & Cancellation Rights
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 7 days following the date of delivery of the product;
(b) the returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) the returned product is opened from its packaging but is clearly defective and unused;
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
(a) immediately notify us of your intent to return the product(s) to us on 0845 643 0950. Calls are charged at the local rate with a BT landline, the cost of calls from other network providers may vary;
(b) deliver, or arrange the delivery of the product(s) to our UK Head Office within 7 days of you receiving delivery of the product;
The following kinds of products may not be returned under this policy:
(a) products liable to deteriorate within the period set out in Section 1 2 & 3 above;
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we will retain the returned product for a maximum of 30 days, or until you pay to us such additional amount as we may charge for re-delivery of the returned product;
(c) we will add the retained product back to our stock list for resale if it is not re-delivered or collected within 30 days;
(7) About us
BS Teasdale & Son Ltd, Trading as BST Detectable Products
Unit 7, Delta Court, Sky Business Park, Robin Hood Airport, Doncaster, DN9 3GN, UK.